This English version is a courtesy translation. The legally binding version of this document is the Portuguese one; in case of any divergence, the Portuguese text prevails.

Brazilian General Data Protection Law (LGPD), Law 13.709/2018

LGPD Request

Use this form to exercise any of the rights guaranteed by the LGPD regarding the personal data that appears on the Jet Tracker platform.

What would you like to request?

access

Access to data

I want to know what data of mine is on the platform

correction

Correction

I have incorrect data that needs to be updated

deletion

Removal (takedown)

I want to remove my data or aircraft from the platform

portability

Portability

I want to receive my data in a structured format

objection

Objection

I do not agree with the processing of my data

How to request

Send an email to our data protection officer (DPO) with the following information:

Type of request (use one of the codes above: access, correction, deletion, portability, objection)
Identification: full name + CPF (individual taxpayer ID) or company name + CNPJ (company taxpayer ID)
URL or registration number of the page/aircraft in question (ex: PR-XYZ or full link))
Description clearly stating what you are requesting
Proof of identity proportional to the request: in general, confirmation via the registered email is enough; for the removal of a third party's personal data we may request an identification document (or articles of association/power of attorney for a legal entity). We ask only for what is necessary to avoid acting on a fraudulent request.

suporte@medralia.com.br

Response within 15 days pursuant to art. 19 of the LGPD

Common cases

I am an individual owner and do not want my name displayed▾

Request of type deletion. We will mask your name and address, only the aircraft registration number will remain public (required by the RAB). We handle this as a priority, always within the legal deadline of 15 days (art. 19).

I sold the aircraft but still appear as the owner▾

Check whether the transfer of ownership has already been processed in the RAB ANAC. Our database syncs with the RAB daily, if ANAC has already updated it, the page will be updated on the next sync. Otherwise, send proof of transfer via type correction.

My company's data is incorrect▾

Send type correction with a corporate document and the correct data. We update it manually as soon as possible, observing the legal deadline of 15 days (art. 19).

I want to remove an aircraft from the catalog▾

The catalog is by model (e.g. 'Phenom 300'), not by individual aircraft. Specific aircraft appear in the operators section and can be removed via type deletion.

This form is the official channel. Requests through other channels (DM, phone) will not be processed, in order to ensure an auditable record as required by the LGPD.